Chase
Hi Logan, I will work with you on your settlement review. Â Since this is an SBA account, we also need concurrence from the SBA on the settlement decision. Â Therefore, all documents received will be reviewed and submitted to the SBA by Chase on your behalf. Â When we receive the results
Chase
Maria, Thank you for your detailed response. However, I need to point out that this information should have been provided to me when I first began asking about restructuring in October 2024. For nearly a year, I was told—including by my business relationship manager—that I needed to fall
Chase
Hi Logan, I understand your concern regarding your personal credit profile. Â The business loan we service in this department (account ending in 4001) is not reported to consumer credit bureaus at this time. Â Based on the email you sent dated August 15, 2025, it appears to be a JPMC credit
Chase
Maria, Your most recent reply avoids the substance of my complaint. To be clear: I have already provided the relevant timeline and evidence in my prior emails (attached again here for convenience). Chase reported a business account to my personal credit profile, years after it was opened, and only in
Maria Rascon
Hi Logan, We do not report to the consumer credit bureaus, but will some time by year end. What notice protocols are you requesting? Â Are you referring to the process as to when a customer goes past due on their payments? Thank you, Maria
Chase
Hi Maria, Thank you again for staying engaged. After reviewing my TransUnion file more closely, I can now confirm that Chase's reporting activity triggered a drastic drop in my personal credit score — from 798 to 616 — between July 11 and July 16, 2025. I’ve attached screenshots showing
Maria Rascon
Hello Logan, I will do my best to work with you. Â The current payoff as of today is: Â $36,019.16 Â Please send the dollar amount you are offering. Thank you, Maria
Chase
Hi Maria, please let me know you received this message from last week? My personal credit is very important and I know you feel the same about accurate reporting and financial regulation. Thank you!
Chase
Hi Maria, Thank you for your message yesterday morning. I’ve been trying to work with Chase in good faith for the better part of a year to restructure the loan issued to Labarum Limited. Unfortunately, despite early outreach and multiple attempts to provide business plans and open lines of
Chase
I will adhere to your guidance to "fall behind on payment" so that it can go to a special collection department in order to trigger what I've already been trying to do for several months. If this affects my business credit profile, I will provide them
Chase
Hello Logan, I am extremely sorry to hear about your frustrations and regret. I have submitted a formal complaint on your behalf so that your voice will be heard within the organization. First and foremost, it is always my goal to help business owners achieve their goals & provide the
Chase
Thank you for getting back to me finally. In October, when I initiated this via the online scheduler (which put me through to Corvallis), I still had some financial wiggle room. But now I no longer have funds to pay my minimum payment. What would Chase like to do about